Ordering gear online at Backstageweb.com is easy and secure. You can find any item we sell on our website by browsing through the site's main menu or by using the product search in the upper right-hand corner of every page. When you find a product you'd like to purchase, simply click the "Add to Cart" button for that product. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you've selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.

When you have finished shopping, click on either the"Shopping Cart" or"Checkout" button at the top-right of the website to review your selections. When you are satisfied with your order, click the"Proceed to Checkout" button to complete your purchase.

Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser.

All customers receive a shipping confirmation email that includes a tracking or delivery confirmation number. To track an order after it has been shipped, visit the appropriate carrier's website for online tracking.

UPS Package Tracking

DHL Package Tracking

FedEx Package Tracking

*Customers who place their orders over the phone must supply an email address and request a tracking number to receive one.

*Customers who choose to PICK UP their order may choose our Backstage Equipment Warehouse in Burbank, CA as their pick up location. Customers will receive a confirmation phone call once their order has been processed and is ready to be picked up. Orders placed before 2:00pm PST MON - FRI are generally ready for pickup within 4-6 hours from the time the order is placed. Orders placed after that time or on SAT or SUN are typically processed the following business day. (Customers who need their order sooner or would like to pick up same-day on Saturday should call customer service prior to placing their order to make arrangements.) If you need to know the status of your PICKUP and you haven't yet received a call from us, please call customer service during business hours. In CA: 818-845-8066 or Nationwide Toll-Free: 888-807-1900 M-F 8am-6pm / Sat 9am-5pm PST

Warehouse Address
Backstage Equipment- Empire
2212 Kenmere Ave
Burbank,CA 91504

Our secure online ordering process is the preferred and most expedient method of ordering from us. However, we understand that there may be times when you would prefer to order by phone, FAX, e-mail or regular postal mail.

Phone: To order by phone, call our sales department and provide your sales representative with the item #'s / quantities for each product you'd like to order as well as your payment and shipping information. A tracking number for your order is available upon request so long as you provide your sales rep with an e-mail address to send it to.

Fax/Mail: To order by FAX or postal mail, add all of the items you want to purchase to your online shopping cart and then print out the shopping cart page. Mail or FAX your print-out with payment to:
Backstage Equipment
attn: Sales Department
1400 W. Burbank Blvd.
Burbank, CA 91506
FAX #: 818-845-4237

FAX & mail orders may be paid by credit card, check or money order. We will begin processing the order as soon as it is received. Also be sure to include an email address to receive an order confirmation and tracking information on your shipment.

E-MAIL: We do not accept orders via e-mail for security reasons, however you may e-mail our sales department to request an order quote, providing the item #'s / quantities for each product you'd like to order as well as your shipping information and call-back phone number. A Backstage Equipment sales representative will respond to you in a timely manner to discuss payment options. Never e-mail your credit card number!

At the bottom of your Shopping Cart and Checkout pages, you will find a section titled"Coupon Code / Gift Certificate Code (optional)". Enter the code into the box and click"Apply" to update your order subtotal. Limit one promo or coupon code per order.

At the bottom of your Shopping Cart and Checkout pages, you will find a section titled "Coupon Code / Gift Certificate Code (optional)". Enter the code into the box and click"Apply" to update your order subtotal. Multiple gift certificates can be used on a single order.

Please remember that in-stock items ordered before 3:30pm (NOON) PST will ship the same day! If you need to cancel or change an order, please Open a Ticket using the Leave a Message Feature Below and Select Order Cancellation as your subject or call using extension 110 as soon as possible with your request. Cancellation or change of an order that has already been shipped typically involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our return policy and exchange process for additional information.

Filmtools.com ships SAME DAY Monday-Friday on all in-stock items as long as the order is placed prior to 3:30pm PST and the payment has cleared our fraud review. Orders placed after 3:30 PST Monday-Friday or any time Saturday-Sunday will be shipped the following business day on all in-stock items. Backordered and Special Order Items will ship as we receive them from the manufacturer.

Domestic Orders (USA): You can choose between our two partner couriers, UPS and FedEx. We currently do not offer standard USPS delivery as a shipping option due to the many complaints we've received about the lack of tracking and time in transit.

USA Military Personnel: If you'd like to place an order for shipment to an APO/FPO address, please fax your order to Filmtools with the appropriate APO/FBO ship-to address making sure to include your contact email address as well so we can send you of the cost of USPS postage for approval before processing your order.

Oversized Orders: On all orders that weigh over 150 pounds, have multiple boxes, or are oversized, the UPS shipping charges may be incorrect, regardless of the final destination. We will notify you in advance of the actual charges if this error occurs. In some cases oversized orders may have to ship by freight truck.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

Enter your zip or postal code into the shipping calculator on the Shopping Cart or Checkout Page for a real-time shipping cost estimate based on your shipping destination and the weight/dimensions of the items in your order.

*NOTE: Any Free Shipping Offer does not include oversize items including equipment carts, milk crates, ladders, filled sandbags, large lighting kits and other such items.

Yes. Please check out our page regarding this.

By ordering goods from Filmtools, you, as the customer, are hereby authorizing a licensed Canadian customs broker, that you have chosen, on your behalf to act as your agent and to transact business with the Canada Border Security Agency (CBSA). Your chosen broker will clear your merchandise, account for applicable duties and taxes, and if required, to return the merchandise to the merchant and to prepare and submit refund claims on your behalf for any merchandise that is returned. In the event of a return, the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker and you will obtain the refund directly from us. In this connection, you also authorize the customs broker to endorse any refund check issued by the CBSA in your name, so that we may process the reimbursement.

Yes, Filmtools is proud to service countries around the globe. We do not service the following countries:

• North Korea
• Iran

We use DHL and UPS for most of our international orders. Shipping fees are based on the weigh, value, and destination when it is being calculated for shipping. If you feel like you shipping is significantly higher than expected, you may request a quote in check out and a member of our team will respond to you in a timely manner with your payment and shipping options.

Filmtools offers free ground shipping on orders over $50. Items weighing 13 ounces or less may ship via USPS. Free shipping is available only for orders shipping within the contiguous United States. Orders shipping to Alaska, Hawaii, or to international addresses do not qualify for this offer. Free Shipping on orders over $50 excludes overweight, oversized, and special-order items. Delivery times vary depending on the distance of the destination from our shipping warehouse. Filmtools reserves the right to refuse the Free Shipping offer on any order.

Note: If you are using e-mail filters and/or blockers, be sure to add Filmtools.com to the safe sender list in your address book to ensure that you receive our notifications and updates.

Filmtools partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer or that becomes apparent during use. If a product you've purchased from Filmtools has a manufacturing defect, please contact us.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

Within 10 days of receipt of your order, you may return or exchange unopened products or opened merchandise in new condition, with its original packaging and accessories for a refund on the product's purchase price.

All orders being returned must have a RETURN AUTHORIZATION Number issued by Filmtools and received back within 30 days from delivery date. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories, and be received back within 30 days from delivery date.

To obtain the RA# call us toll free at 888-807-1900 or click here to email our Returns & Exchanges Department. Write your R.A. number on the securely wrapped package and include a copy of the packing slip with your return. For your protection, we recommend that you use UPS or Insured Parcel Post for shipment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Also, this may seem obvious, but we can process returns only for items purchased from Filmtools!

Exceptions:

The following items may not be returned or exchanged: special-order items, cameras not in original factory-sealed packaging, hard drives not in original factory-sealed packing, canned air, aerosols, all blank media, books, software, batteries, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue (i.e. eyepiece chamois, ear pieces, custom modified products), which all sales are final.

Restocking Fee:

The following items may be subject to a 20% restocking fee if there is no manufacturer defect: Cameras, Lenses, Monitors, Car Mounts, Arriflex Camera Accessories. Additionally, any merchandise returned without its original packaging and or what appears to be in used condition, may be subject to a restocking fee since we will not be able to resell the item as new. This determination is made solely by Filmtools.

Please allow 3-4 business days to process your return once the item has been received by us.

To exchange an item, follow the same steps as you would to return an item, indicating to your customer service rep that you are interested in an exchange when you call to get your RA#. As soon as we receive your returned item, a new item will be dispatched to you. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

Please allow 3-4 business days to process your exchange once the returned item has been received by us. If you need your new item faster, please ask your customer service rep about expedited exchange options.

The following items may not be returned or exchanged: special-order items, cameras not in original factory-sealed packaging, hard drives not in original factory-sealed packing, canned air, aerosols, all blank media, books, software, batteries, paints, cut fabric, light bulbs, custom orders, and all opened items where hygiene is an issue (i.e. eyepiece chamois, ear pieces), which all sales are final.

All shipments must be carefully inspected for shortages upon receipt. Although it's an extremely unusual occurrence, it can happen. We offer a 3 working-day window from the time the package is signed for to the time of reporting. When reporting shortages please have your order number available and contact the Filmtools shipping department toll-free at 888-807-1900 during business hours. We will review our video-tape to confirm or contest all shortage claims.

All shipments must be inspected carefully including concealed damage before signing the freight bill. If damage is detected, refuse delivery. If you fail to do this, the carrier may or may not accept a damage claim at a later date. If the later occurs, contact the carrier ASAP and request a damage report and pickup of the damaged goods. Filmtools Customer Service must be notified at 888-807-1900 upon determining that damage has occurred, so that we can help aid you with a claim settlement. We offer a 3 working-day window from the time the package is signed for to the time of reporting.

All damage returns MUST have an RA Number issued by Filmtools. Read our return policy for details and instructions.

Yes, Filmtools currently has 1 physical store location in Burbank, CA where you can come in and shop for all of your filmmaking equipment in person! The store is located at 1400 W. Burbank Blvd., Burbank, CA 91506. Click Here for the store's informational webpage.

For information in regards to our hours of operation, you can visit our contact page for more details.

Yes. Anyone can shop at Filmtools!

Click Here to visit the Filmtools"About Us" webpage

Click Here to visit the Filmtools"Jobs" webpage

Click here to visit our contact page which includes a directory of contact information for specific departments and sales reps. Most customer's questions can be answered instantly by browsing this F.A.Q. so be sure to give it a good look!